The Best Servant Leaders Master The Art of Having Crucial Conversations

Over the course of the last few weeks I have shared with you a summary of the 6 techniques presented by Patterson, Grenny, McMillan, and Switzler in their book titled, “Crucial Conversations Tools for Talking When Stakes Are High,” How to Speak Persuasively, Not Abrasively.   Understanding, and mastering the techniques presented in this book… Continue reading The Best Servant Leaders Master The Art of Having Crucial Conversations

Crucial Conversations (Part 6)

Yay, we made it to the sixth strategy!  Today I’ll summarize the final strategy from Patterson, Grenny, McMillan, and Switzler’s book titled, “Crucial Conversations Tools for Talking When Stakes Are High,” How to Speak Persuasively, Not Abrasively.  The sixth strategy, Explore Others’ Paths, teaches How To Listen When Others Blow up or Clam up.  … Continue reading Crucial Conversations (Part 6)

Crucial Conversations (Part 5)

Today I’ll be summarizing the 5th of 6 strategies from Patterson, Grenny, McMillan, and Switzler's book titled, “Crucial Conversations Tools for Talking When Stakes Are High,” STATE My Path How to Speak Persuasively, Not Abrasively.  This strategy helps us to recognize how to have conversations when we are so certain we’re right that we may… Continue reading Crucial Conversations (Part 5)

Crucial Conversations (Part 4)

Recently I’ve read a book authored by Patterson, Grenny, McMillan, and Switzler titled, “Crucial Conversations Tools for Talking When Stakes Are High.”  This book has been in publication for a little more than a decade but the information in it is timeless and has profoundly changed how I think about all conversations, not just the… Continue reading Crucial Conversations (Part 4)

Crucial Conversations (Part 3)

This is part three in a six part series summarizing the strategies behind Patterson, Grenny, McMillan, and Switzler’s book titled, “Crucial Conversations Tools for Talking When Stakes Are High.” The first strategy ‘Starting with Heart’, and the second strategy ‘Learn to Look’ were summarized in my posts Part 1, and Part 2. This post will… Continue reading Crucial Conversations (Part 3)

Crucial Conversations (Part 2)

In this series we’re talking about how to lead tough conversations around high-stakes, emotional issues by summarizing 6 techniques outlined in Patterson, Grenny, McMillan, and Switzler’s book titled, “Crucial Conversations Tools for Talking When Stakes Are High.”   In my post earlier this week we discussed the first of 6 techniques called starting with heart… Continue reading Crucial Conversations (Part 2)